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Many years of experience and strict user management make it a supplier who can satisfy all the requirements of customers with all his heart and soul. Our products implement the dual service system between us and the manufacturers, so you can get reliable and life-long after-sales service when you buy any products from Qingdao Sanhe Machinery Co. . Here we make the following commitments:
WARRANTY PERIOD FREE COMMITMENT:
All the equipment provided by our company is guaranteed for one year (except consumable parts) . During the warranty period, we are responsible for free maintenance of the equipment itself.
Once the contract is concluded, the customer orders issued, that is, entered into an open-ended after-sales service period. We will provide customers with accurate and timely order of spare parts and provide customers with all kinds of services required by the obligation, responsibility to answer any customer questions at any time.
My company is responsible for customer training, and life-long technical support.
After the order is issued, we should establish contact with the customer. Meanwhile, we should pay attention to the customer's system layout, water, circuit, etc. .
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Quality Commitment:
During the operation period of the equipment, customers visit regularly to find out the operation status of each equipment, check the equipment, eliminate possible hidden troubles, and guide customers to maintain and maintain. At the same time, we will, in various ways, such as telephone to understand the status of each equipment, maintenance status, and customer spare parts storage status, timely provide our advice to ensure that each equipment efficient, low-cost, trouble-free operation.
MAINTENANCE COMMITMENT:
Once the failure occurs, we will work out a maintenance plan within 2 hours, on the one hand, telephone or fax rapid processing, on the other hand, we will arrive at the customer site within 12 hours for processing. After arriving at the scene, usually within one hour to make a conclusion analysis, draw a conclusion, immediately deal with. Simultaneously Records the customer opinion, so long as the customer request is reasonable, namely unconditionally satisfies.
OUT-OF-WARRANTY COMMITMENT:
Spare parts supply, in order to keep the customer's spare parts storage cost as low as possible, we usually have a large number of spare parts (consumables: such as cutting blades, lubricants, etc.) and a considerable number of spare parts (such as solenoid valve, strangler) . Once the customer urgently needs some kind of spare parts, even if the customer does not have time to handle the internal requisitioning formalities or payment, we will spare parts from our warehouse, even on the production line to the customer by the fastest way. And if in the warranty period, we provide non-consumable spare parts free of charge, and bear the cost of labor, transportation or transportation.
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